Deleting a user

1.	In the Main Menu click the Admin button.

2.	The change password screen is the default screen. Click the delete user button.

3.	Select the user that you wish to delete from the list:

4.	Click the submit button:

5.	You will be asked to confirm the deletion. If you are sure that you wish to delete the user you have selected, click the confirm button. Otherwise, click the back button and select a different user.

6.	Once you have confirmed the request, the screen shown below will appear. You can either use the delete another user button and repeat the process or use a button on the screen to take you elsewhere (e.g. the menu button to return to the Main Menu)

PLEASE NOTE

The user is not immediately removed from the system, but a request for the deletion is sent to our Customer Service team. A deletion request will normally be actioned within 6 hours. This may include a telephone call to you to confirm the request. If you require the user to be stopped immediately, please follow-up the deletion request with a call to our Customer Services on 0844 844 9952.

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