Ordering your reports

The report I want isn’t listed in the options, how do I get it?

Envirocheck uses portfolios to tell it which reports to offer you. If you can’t see the report you want in the Product Selection page it’s not available in your portfolio. To have the report added to the portfolio please contact our Customer Services team on 0844 844 9952.

Can I order more than one copy of my report?

Yes, when you select the Print option during the order process you will be given the opportunity to order more copies.

Check the Extra copies box and enter how many copies you want in to the box provided. They will be dispatched to you along with the original report.

I’ve used an order template, how can I check the options selected in the template?

Click the expand basket button provided in the bottom left-hand corner of the page. You will be provided with a list of the reports you have ordered. If you wish to check the options that you selected for these reports click the button provided next to the report name. The selections made for the report will then be displayed in full.

How do I remove a report from my basket without removing other reports?

Click the expand basket button provided in the bottom left-hand corner of the page. You will be provided with a list of the reports you have ordered. To the right of each report you will see the option to delete them. Click the word remove next to the report you want to remove. The report will now be removed from the basket. To return to the order process, click the collapse basket button.

How do I edit the options I chose for the report that’s in my basket?

Click the expand basket button provided in the bottom left-hand corner of the page. You will be provided with a list of the reports you have ordered. To the right of each report you will see the option to edit them. Click the word edit next to the report you want to change. The report will now be reopened on your screen. Change the selections you made. Once you are happy with the changes, click the update basket button. You will then be returned to the product selection page.

I’d like to see in detail the contents of my basket, how do I do this?

Can I get my reports attached to my emails?

Yes, depending on the report/s you order, Email will appear as a selectable media option. Your report will then be delivered by email as an attachment. However, if the resulting pdf is too large to attach to an email, a link to the pdf will be sent instead.

Can multiple orders be burnt to 1 CD or do I get one CD per report?

Each order is burnt to a separate CD unless your branch has requested multiple orders on one CD. If this has been requested then orders within a despatch batch will be burnt on to the same CD. More than one CD may be required for larger orders. There are two despatch batches per day, morning and afternoon.

If your branch would like to request multiple orders on one CD please contact our Customer Services team on 0844 844 9952 and they will arrange this for you.

Can I request a faster delivery of my CD’s and reports?

Yes. Delivery can be by standard mail, standard courier delivery or special courier services. Choosing these will incur a higher delivery charge.

I’ve retrieved my quote but the prices have changed, why?

There are two reasons a quote’s pricing may change. Firstly, quotes are honoured for a period of thirty days from the date they are saved. After this period has expired the saved quote can still be opened, but the prices and products will be updated to reflect our current offers.

Secondly, more products can be added to the quote at prices from your current portfolio. If you edit the products by adding to them then the quote will be recalculated at current prices for all of the products that have been selected.

Next: Printing your reports