Logging in

I can’t login, what’s wrong?

Your Username and Password are case sensitive. If you cannot login on the first attempt check that ‘Caps Lock’ on your keyboard is turned off and try again. If the problem persists please contact our Customer Services team on 0844 844 9952.

I’ve forgotten my login details

If you’ve forgotten your username and/or password please contact our Customer Services team on 0844 844 9952 and we will reissue them to you.

I’ve got a warning message about security zones, what do I do?

Internet Explorer warnings may be set to warn you as you cross between different security zones. If this is the case, once Envirocheck starts to load, you will receive a warning that you are about to view pages over a secure connection. Click OK to this message.

Why are only parts of the site partially visible?

If your screen resolution is set to less than 1024 by 768 then you will be unable to see the site as described in this user guide. Some buttons or areas will appear to be half on and half off the screen. A message will appear when you login asking if you would like to change this and telling you how to do this. We recommend you increase your screen resolution to 1024 by 768 so that you can see the whole site on your screen. If you declined to change the resolution at this point, you can still do this by following the steps below. For Vista users, follow the second set of instructions:

1.	Minimise everything on your screen so you are looking at your desktop . A shortcut to do this is to hold down the Windows key and press d.

2.	Right click your desktop with your mouse

3.	Click Properties in the menu that appears..

4.	The Display Properties box will appear. Click the Settings tab Personalize appearance and sounds

5.	Drag the slider under Screen Resolution until the resolution is 1024 by 768 or higher.

6.	Click Apply.

7.	Your screen will go momentarily black. A message will then appear asking if you’d like to keep the new settings.

8.	Click Yes.

9.	Click Ok on the Display Properties box.

10.	Your screen resolution has now been reset.

Vista users:

1.	Minimise everything on your screen so you are looking at your desktop . A shortcut to do this is to hold down the Windows key and press d.

2.	Right click your desktop with your mouse.

3.	The Personalize appearance and sounds window will appear. Choose Display Settings .

4.	Drag the slider under Resolution: until the resolution is 1024 by 768 or higher.

5.	Click Apply.

6.	Your screen will go momentarily black. A message will then appear asking if you’d like to keep the new settings.

7.	Click Yes.

8.	Click Ok on the Display Properties box.

9.	Your screen resolution has now been reset.

Next: Error Codes